Cover Letter Excellence

📦 What This Service Includes:

Complete Training Package:

- 2 comprehensive recorded lectures covering all aspects of [topic]

- Professional templates for immediate use

- Detailed guides and resources

- All materials delivered for lifetime access

Plus: 2 Months Private Follow-up Support:

- Private messaging access for questions and guidance

- Support for implementing what you learned

- Feedback on your actual work (emails, communications, documents)

- Response time: 3-5 business days

- Ongoing mentorship throughout the 2-month period

Perfect For: Professionals who want both comprehensive training materials AND ongoing support to implement successfully.

📅 Service Delivery Timeline:

Immediate (Within 24 Hours of Payment):

- Access to recorded lectures via Google Drive

- All templates and resources delivered

- Private follow-up channel activated

During 2-Month Follow-up Period:

- Ask questions anytime via private messaging

- Submit your work for feedback

- Receive guidance on implementation

- Get support when you need it

After 2 Months:

- Follow-up support expires

- You retain lifetime access to all lectures, templates, and materials

- Can purchase additional follow-up if needed

💻 How You Access Materials:

Lecture & Template Access:

- Provide your Google account (Gmail address) after purchase

- All materials hosted on Google Drive and shared with your account

- Access is VIEW-ONLY - materials cannot be downloaded

- Works on any device (desktop, mobile, tablet)

- Lifetime access to materials

Follow-up Support Access:

- Conducted via email or messaging platform (specified after purchase)

- 2-month support period begins from payment date

- Active support expires after 2 months

- Historical messages remain accessible

💰 Payment Policy:

Payment Requirements:

- Full payment required in advance

- Payment in your currency available (we accept multiple currencies)

- Installment options may be available through our payment providers

- If you choose installments, payment provider pays us full amount upfront while you pay them in installments

Your Payment Responsibility:

- All payment processing fees

- All currency conversion fees

- All bank transfer fees

- Mo-Way receives displayed amount in Euro after all fees

🔄 Refund Policy:

24-Hour Money-Back Guarantee:

- Full refund available if requested within 24 hours of payment

- Applies BEFORE access to materials is granted

- Contact info@mo-way.com immediately

Urgent Service Exception:

- If you select "Urgent" service (delivery within 3-5 days), refund window is 60 minutes instead of 24 hours

- Urgent processing begins within 1 hour of payment

- By selecting "Urgent," you acknowledge the 60-minute window

After Access Granted:

- No refunds once you receive access to lectures and materials

- No refunds after 24-hour window expires

- Exception: Full refund only if we cancel from our side

Service Delivery Guarantee:

- If promised components not delivered (lectures, templates, or follow-up support), you may request immediate delivery or proportional refund

- Claim within 24 hours of missed deadline with clear documentation

📋 Service Terms:

What's Included:

- 2 comprehensive recorded lectures (or as specified in service description)

- Professional templates and resources

- Lifetime access to all materials via Google Drive

- 2 months of private follow-up support via messaging

- Feedback on your implementation work

What's NOT Included:

- Downloadable materials (view-only access)

- Follow-up support beyond 2-month period

- Unlimited revisions of your work (reasonable feedback provided)

- Guarantee of specific outcomes (e.g., successful collaboration, job offer)

- Additional services beyond what's explicitly described

Your Obligations:

- Provide Google account for materials access

- Do not share access or materials with others

- Actively participate during follow-up period

- Submit work for feedback during the 2-month window

- Respond to our feedback and implement guidance

Follow-up Support Terms:

- 2-month period begins from payment date (not from first message)

- Response time: 3-5 business days

- Reasonable number of questions/submissions (not unlimited spam)

- Support is for guidance and feedback, not doing the work for you

- After 2 months, follow-up support ends (materials remain accessible forever)

❓ Frequently Asked Questions:

Can I download the lectures?

No. All materials are view-only via Google Drive for copyright protection.

When does the 2-month follow-up start?

From your payment date, not from when you first message us.

What if I don't use the follow-up in the first 2 months?

Unfortunately, the 2-month period is fixed. Plan to actively use the support during this time.

Can I extend the follow-up period?

Additional follow-up available for separate purchase after 2 months expire.

How many questions can I ask?

Reasonable number. We're here to help, but not for unlimited back-and-forth. Use support wisely.

Will you write my emails/documents for me?

No. We provide templates, guidance, and feedback. You create your own work with our support.

What happens after 2 months?

Follow-up support ends. You keep lifetime access to lectures, templates, and materials.

Can I share materials with colleagues?

No. Single-user license. Sharing results in termination without refund.